CAEX Supporter

Yes. In the User Center, you can customize your experience with the following options:Push Notifications: Enable or disable notifications to stay updated.Display Mode: Toggle between Day and Night ...

Yes. The process consists of the following steps:1. Risk Warning: The system displays a warning notification that all account data will be permanently deleted and cannot be recovered.2. Intent Conf...

Two-Factor Authentication (2FA) is an essential security layer beyond your login password. It requires a second verification factor to ensure that only the rightful owner can access the account.Man...

A User UID is a unique identifier assigned to each CAEX account, automatically generated by the system during the registration process.Key features of the User UID:Permanence: The UID is fixed and ...

Know Your Transaction (KYT) is a sophisticated monitoring process designed to identify anomalous or high-risk blockchain activities. This procedure is essential for ensuring full compliance with An...

Withdrawal requests may be rejected if they fail Know Your Transaction (KYT) checks or do not comply with our compliance standards and platform regulations.For further checking, kindly reach out to...

Withdrawals currently under Know Your Transaction (KYT) or risk review will not be broadcasted to the blockchain until the review process is finalized and officially approved.

In the event of an on-chain transfer failure, users will be guided to reinitiate the withdrawal request. 

Yes. Withdrawals to personal wallets are supported, However, the destination address passes Know Your Transaction (KYT) verification and is added to the whitelist in accordance with regulatory requ...

Yes. Withdrawals to third-party exchange addresses are supported, provided that the destination address passes our Know Your Transaction (KYT) verification before processing.