Product Introduction
Sign Up & Registration
- I forgot password to login, how can I reset it?
- How to modify login password?
- Can I register via website?
- Do I need to activate other 2FA during log in to account?
- What is account registration process on CAEX?
- Why cannot I proceed further with my account registration?
KYC
- What does “Verifying” status mean?
- What should I do if my KYC verification is rejected?
- How long does it take to complete KYC verification?
- Can I use the same personal information to verify multiple accounts?
- What are common mistakes to avoid during KYC verification?
- Why is facial verification required during KYC?
Account Management
Crypto Deposit
- Which cryptocurrencies and blockchain networks are supported for deposits?
- Can I deposit funds from a personal wallet or a third-party exchange?
- Why do I need to verify my wallet address for my first deposit?
- How are my funds handled if a crypto deposit is unsuccessful?
- Why is my crypto deposit subject to Know Your Transaction (KYT) checks?
- What is the minimum deposit amount required for the funds to be credited?
Crypto Withdrawal
- What is Know Your Transaction (KYT) and why does it affect crypto withdrawals?
- Why was my withdrawal rejected?
- Why has not my withdrawal broadcasted to the blockchain?
- What happens if my withdrawal fails on-chain?
- Can I withdraw to a personal wallet?
- Can I withdraw to a third-party exchange address?
Fiat Deposit
- Can I cancel or modify a Fiat Deposit after making a bank transfer?
- What should I do if I’ve already transferred funds but they haven’t been credited to my account?
- Why wasn’t my Fiat Deposit automatically credited to my account?
- What happens if I transfer funds from a bank account that is not under my name?
- How long does it take for a Fiat Deposit to be credited to my account?
- What Fiat Deposit methods (VND) does CAEX support?
Fiat Withdrawal
- If I lose access to my Authy codes, can I withdraw fiat using another method?
- What happens if my OTP or 2FA verification fails?
- What happens if my Fiat Withdrawal is returned by the bank?
- Why might my Fiat Withdrawal request be rejected?
- Can I withdraw fiat to a bank account belonging to another person / not under my name?
- Can I withdraw fiat to a bank account that is not whitelisted?
Spot Trading
- Why was my trading permission restricted?
- Where can I check my open and past orders?
- Why was my order executed at a different price than expected?
- What is the difference between maker and taker fees?
- What trading fees do I pay when trading spot?
- Why is my available balance different from my total balance?