To ensure a smooth verification process and increase your approval rate, please avoid these common mistakes:
- Invalid Documents: Using a chip-based ID that is blurry, has glare, is cropped at the corners, or has unreadable information.
- Failed Facial Verification: Verifying in low-light conditions, covering your face (wearing masks or sunglasses), or failing to follow the on-screen movement instructions.
- Non-Live Images: Using a photo of a photo from another screen or edited images instead of taking a live photo as required by the system.
- Incomplete VNeID Link: Exiting the app too early or failing to authorize the request on the VNeID app before the system finishes retrieving data.
Note: Please perform your KYC in a well-lit environment, keep your phone steady, and follow each step of the instructions carefully.
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