To ensure your Account Verification (KYC) is processed quickly and successfully, please avoid these common mistakes:
1. Poor image quality: The uploaded image is blurry, too dark, affected by glare, partially obstructed, or cropped at the edges or corners, preventing the information on the document from being fully visible. Additionally, ensure your chip-based Citizen ID Card is not damaged or expired.
2. Unsupported ID types: Submitting an invalid document, such as a non-government-issued ID or the wrong category of document.
3. Liveness check errors: Taking your selfie in a dark room, wearing sunglasses, masks or hat.
4. Using copies instead of originals: Uploading screenshots, scanned copies, or photos taken of another screen. You must take a live photo of your actual, physical ID card.
5. Incomplete VNeID authentication: Leaving the VNeID app before the authentication process is completely finished, which causes the session to time out when you return to the platform.
Quick tips :
To avoid unnecessary delays, please ensure to complete the process in a well-lit room, your face is fully visible, and check that there is no glare on your ID before snapping the photo.