Why did not I receive the SMS OTP code during registration?

If you are having trouble receiving your SMS OTP, please check the following before contacting Customer Service:

 

- Phone number: Ensure you have selected the correct country code and entered your mobile number correctly.

- Network signal: Make sure your mobile device has a stable network connection and can currently receive SMS messages.

- Blocked messages: Check your phone's settings to ensure that spam filters, blocklists, or your mobile carrier are not blocking messages from unknown numbers or short codes.

- Network delays: SMS OTP delivery may be delayed by your mobile carrier. Please wait a few minutes before requesting a new verification code.

 

If the issue persists after completing the above checks, please contact Customer Service Team for further assistance.