NFC verification usually fails due to incorrect device settings or physical interference. If your scan fails, please check the following:
- NFC is supported and enabled: Check your phone's settings to ensure your device has NFC capabilities and that the feature is turned on.
- Correct placement: Place your chip-based Citizen Identity Card (CCCD) directly against the NFC reader, which is usually located on the upper back of your phone.
- Remove physical barriers: Thick phone cases or metal accessories can block the NFC signal. Try removing your phone case and scanning again.
- Hold still: Keep the ID card steady against the phone and do not move it until the screen indicates the scan is 100% complete.
If the issue persists, please contact our Customer Service for assistance.