Account Registration
- How to Open an Account with CAEX?
- How to open a Corporate account with CAEX?
- Can I register via website?
- Can a non-Vietnamese sign up for a CAEX account?
- Can I sign up or sign in to CAEX with Google or Apple ID?
- Which countries and territories are not eligible to register an account with CAEX?
Account Verification ( KYC )
- What is KYC and why do I need to complete it?
- What documents can I use to complete KYC verification?
- What Account Verification (KYC) methods are available?
- Can I trade on CAEX without completing Account Verification (KYC)?
- Can I use the same personal information to verify multiple accounts?
- Why is biometric verification required during KYC process?
Issues related to Account Registration and Verification
- Why did not I receive the SMS OTP code during registration?
- Why cannot I proceed further with my account registration?
- What are common mistakes to avoid during KYC verification?
- Why can’t I use VNeID for KYC verification?
- How long does it take to complete Account Verification (KYC) process?
- What does “Under Review” status mean?