Getting started with CAEX

Account Registration and Verification Guidance

• Creating Your Account and Completing Identity Verification (KYC)
• Signing Your Account Opening Contract with a Digital Signature

Account Registration

• How to open an account with CAEX?
• How to open a Corporate account with CAEX?
• Can a non-Vietnamese sign up for a CAEX account?
• Which countries and territories are not eligible to register an account with CAEX?
• Can I register via website?
• How do I register for an Individual Account on CAEX?

Account Verification ( KYC )

• What is KYC and why do I need to complete it?
• What documents can I use to complete KYC verification?
• What Account Verification (KYC) methods are available?
• Can I trade on CAEX without completing Account Verification (KYC)?
• Can I use the same personal information to verify multiple accounts?
• Why is biometric verification required during KYC process?

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Issues related to Account Registration and Verification

• What are common mistakes to avoid during KYC verification?
• Can I resubmit my application after it has been rejected?
• Why cannot I proceed further with my account registration?
• Why can’t I use VNeID for KYC verification?
• Why did not I receive the SMS OTP code during registration?
• What does “Under Review” status mean?

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About CAEX

• Contacting Support Team
• Mission and Vision
• Why Choose CAEX?
• Introduction to CAEX
• 📞 Contact CAEX Support