Unsuccessful account registration may be due to one of the following reasons:
- Invalid information: The registration details provided are incomplete or inaccurate.
- Verification code (OTP) error: The OTP you entered is incorrect, has expired, or you have exceeded the maximum number of attempts allowed.
- Restricted jurisdictions: Your nationality or region of residence is on CAEX's restricted service list (please refer to this article Which countries and territories are not eligible to register an account with CAEX?)
- Account already exists: You have previously registered an account with CAEX. The system will not allow the creation of a new account if the information (email, phone number, or ID/passport number) is already in use.
If your issue does not fall under any of the above scenarios, please contact CAEX Customer Service Team via the Live Chat feature or send an email to support@caex.com.vn for prompt assistance.