What should I do if my KYC verification is rejected?

If your KYC request is rejected, please follow the steps below:

1. Check the reason: Review the detailed rejection reason displayed in the system to identify which information needs to be corrected.

2. Update and Resubmit: Revise the required information or retake photos of your documents as instructed, then resubmit your application.

Depending on the case, your application may be escalated to a manual review process. Our compliance team may request additional information or supporting documents to facilitate the approval process.