If your Account Verification (KYC) is rejected, please do not worry. Simply follow these steps to resolve the issue:
1. Check the reason: Review the specific rejection reason provided in the app notification or email.
2. Resubmit your documents: Based on the feedback provided, update and resubmit your documents. (Make sure to double-check that your photos are clear, well-lit, and meet all requirements).
3. Contact support: Depending on the circumstances, we may require additional information to complete your verification. If you need assistance during Account Verification (KYC) process, please contact the CAEX Customer Service Team.