Your available balance may be lower than your total balance for one or more of the following reasons:
- Open orders: When you place an order, the required funds (including any applicable fees) are temporarily frozen until the order is filled or canceled.
- Assets stored in different wallets: CAEX uses multiple wallet types, such as the Fiat Wallet, Funding Wallet, and Trading Wallet. Depending on the transaction you are making, only the balance in the relevant wallet can be used.
- Multiple funding sources enabled: If you have enabled multiple funding sources for Spot Trading, your available balance may be the combined balance of the selected wallets. You can view the balance of each wallet in the Assets section.
If you are unable to use your balance as expected, please check the balance of each wallet and any open orders. If you still cannot identify the cause, please contact Customer Serice Team for further assistance.