CAEX Support

During the market opening period, market orders may be restricted for a specified duration. Only limit orders within the permitted price range will be accepted.

Your order may remain unfilled due to insufficient market liquidity or if the market price has not yet reached your limit price. The order will stay active until it is either filled or canceled.

A market order is executed immediately at the best available market price, while a limit order is only executed at a specified price you set or better when the market reaches that price.

No. To ensure maximum security, Two-Factor Authentication (2FA) is a mandatory requirement for all fiat withdrawal transactions once this feature has been enabled. In the event that you lose access...

Your withdrawal request will be temporarily cancelled for security purposes. To proceed, please initiate a new withdrawal request and ensure you enter the correct and valid OTP and 2FA codes as req...

In the event that a transaction is rejected or returned by the beneficiary bank, CAEX will follow these steps:Fund Refund: The total amount will be credited back to your CAEX account.Processing Met...

Your Fiat Withdrawal request (VND) may be declined due to one of the following reasons:Invalid Bank Information: The receiving bank account has not been added to your whitelist or the provided bank...

No. To ensure the security of your assets and comply with Anti-Money Laundering (AML) regulations, CAEX only supports withdrawals to your own bank account. The beneficiary's name must strictly matc...

No. CAEX only allows Fiat Withdrawals to bank accounts that have been whitelisted.If you do not have a whitelisted bank account yet, you must add and verify your bank account before making a withdr...

Withdrawals are allowed only to accounts that have been verified and approved (whitelisted) to prevent funds from being transferred to unknown or fraudulent accounts.