CAEX Support

In the event that a transaction is rejected or returned by the beneficiary bank, CAEX will follow these steps:Fund Refund: The total amount will be credited back to your CAEX account.Processing Met...

Your Fiat Withdrawal request (VND) may be declined due to one of the following reasons:Invalid Bank Information: The receiving bank account has not been added to your whitelist or the provided bank...

No. To ensure the security of your assets and comply with Anti-Money Laundering (AML) regulations, CAEX only supports withdrawals to your own bank account. The beneficiary's name must strictly matc...

No. CAEX only allows Fiat Withdrawals to bank accounts that have been whitelisted.If you do not have a whitelisted bank account yet, you must add and verify your bank account before making a withdr...

Withdrawals are allowed only to accounts that have been verified and approved (whitelisted) to prevent funds from being transferred to unknown or fraudulent accounts.

Yes. To ensure the security of your assets, the following verification requirements must be met before withdrawing Fiat (VND):Identity Verification (KYC): Complete KYC and ensure the bank account i...

Yes. When withdrawing Fiat:Any processing fees (if applicable) will be clearly displayed on the withdrawal screen before you confirm the transaction.The actual amount you receive will be calculated...

Currently, CAEX only supports VND (Vietnamese Dong) for Fiat withdrawals. Other currencies are not supported at this time.

No. To ensure security and processing speed, all Fiat withdrawal (VND) requests are automatically processed immediately upon your confirmation. Therefore, these transactions cannot be canceled or m...

Once a bank transfer has been completed, the transaction cannot be canceled or modified. Please make sure all payment details are correct before initiating the transfer.