CAEX Support

Your withdrawal request may be under review as part of our Know Your Transaction (KYT) requirements. Transactions that do not clear automated risk assessments will undergo a manual review by our op...

Yes. Completing Identity Verification (KYC) is a mandatory requirement for all crypto deposits.If you have not completed the KYC process, you will be unable to generate a deposit address or initiat...

Trading permissions may be restricted due to risk control rules, KYC status or updated risk preferences. For further investigation and assistance, please contact our Live chat or Submit support tic...

You can view your open orders and order history on the "Trading History" page.

Actual execution prices may vary based on market liquidity and the price-time priority principle during the matching process.

Maker fees apply when you add liquidity to the order book via limit orders, whereas taker fees apply when you remove liquidity by matching existing orders.

Spot trading fees consist of maker and taker fees. The actual rate is determined by the base fee schedule, your membership level, or any applicable special fee rates.Maker: An order that is placed ...

When an order is placed, the required funds are temporarily frozen. These funds remain unavailable for other uses until the order is either filled or canceled. 

Orders may be canceled if the order price exceeds the allowed price deviation range to protect users from abnormal market volatility.

Orders may be canceled by the system due to price deviation limits, risk control rules, self-trade prevention, or insufficient balance.