CAEX Support

Maker fees apply when you add liquidity to the order book via limit orders, whereas taker fees apply when you remove liquidity by matching existing orders.

Spot trading fees consist of maker and taker fees. The actual rate is determined by the base fee schedule, your membership level, or any applicable special fee rates.Maker: An order that is placed ...

When an order is placed, the required funds are temporarily frozen. These funds remain unavailable for other uses until the order is either filled or canceled. 

Orders may be canceled if the order price exceeds the allowed price deviation range to protect users from abnormal market volatility.

Orders may be canceled by the system due to price deviation limits, risk control rules, self-trade prevention, or insufficient balance.

During the market opening period, market orders may be restricted for a specified duration. Only limit orders within the permitted price range will be accepted.

Your order may remain unfilled due to insufficient market liquidity or if the market price has not yet reached your limit price. The order will stay active until it is either filled or canceled.

A market order is executed immediately at the best available market price, while a limit order is only executed at a specified price you set or better when the market reaches that price.

No. To ensure maximum security, Two-Factor Authentication (2FA) is a mandatory requirement for all fiat withdrawal transactions once this feature has been enabled. In the event that you lose access...

Your withdrawal request will be temporarily cancelled for security purposes. To proceed, please initiate a new withdrawal request and ensure you enter the correct and valid OTP and 2FA codes as req...