CAEX Support

No. Until you complete the Know Your Customer (KYC) process, your account will remain restricted and not permitted to trade or access full system features. Once your KYC profile is approved, you ar...

KYC (Know Your Customer) is an identity verification process designed to meet AML/CFT (Anti-Money Laundering & Counter-Terrorism Financing) compliance requirements. KYC helps the platform mitigate ...

If you are unable to log in, you can select the "Forgot Password" option on the login screen and follow these steps:Identity Verification: You are required to complete 2FA verification to proceed w...

You can update your password by navigating to: User Center ➔ Security Settings ➔ Login Password. 2FA Requirement: You must complete 2FA verification before making any changes.Important Note: For se...

CAEX provides optimized registration methods tailored to each group of Customers as follows:For Individual Users: Registration can be completed directly through the CAEX mobile application.For Corp...

Yes. After entering your login password, you are still required to verify your identity via email or other configured 2FA methods. This step is essential to mitigate the risk of password leakage. P...

To register for a CAEX account, please follow these instructions: For Individual Users:Initial Setup: Use your phone number to create an account.Identity Verification (KYC): Complete verification u...

Registration failure may be due to one of the following reasons:Regional Restrictions: Your IP address originates from a restricted country or region.Duplicate Account: The provided information is ...

To register and use CAEX services, please prepare the following documents in accordance with our Know Your Customer (KYC) procedures:Vietnamese Citizens: A valid chip-based Citizen ID card or integ...

CAEX supports account opening for both international individuals and organizations. To register, please provide the required documents in accordance with CAEX’s Know Your Customer (KYC) procedures.