CAEX Support
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Recent activity by CAEX Support-
Why does my withdrawal take longer than expected?
Withdrawals may require additional processing time if further security or compliance reviews are necessary.The final processing time will depend on the outcome of the review process.
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How can I check the status of my withdrawal?
You can monitor the withdrawal status directly on the platform interface, which provides comprehensive details for all withdrawal orders.
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How can I check block confirmations for my withdrawal?
You can verify the number of block confirmations on the withdrawal details page.Once the withdrawal transaction is broadcasted to the blockchain, the system will provide the transaction hash (TxID)...
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Why has not my Crypto Withdrawal arrived yet?
Your withdrawal may be delayed due to pending blockchain confirmations, risk review, or network congestion.Please ensure the withdrawal status is marked as completed and ensure it has reached the r...
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What is the minimum withdrawal amount required for each cryptocurrency?
The minimum withdrawal amount varies by cryptocurrency and the selected network. You can view the minimum withdrawal amount on the "Withdrawal page" after selecting your asset and network.
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Which cryptocurrencies and blockchain networks are supported for deposits?
The list of supported cryptocurrencies and blockchain networks is subject to change. Please refer to the "Deposit page" to view the latest available coins and supported networks after selecting you...
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Can I deposit funds from a personal wallet or a third-party exchange?
Yes. The system supports deposits from:Personal Wallets: Self-custody wallets such as MetaMask, Trust Wallet, etc.Third-party Exchanges: OKX, HashKey, and others.Note: Both types of wallet addresse...
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Why do I need to verify my wallet address for my first deposit?
When you deposit crypto for the first time from a new wallet address, you are required to:Declare the source of the address (personal wallet or third-party exchange).Confirm that you are the owner ...
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How are my funds handled if a crypto deposit is unsuccessful?
If a deposit fails due to:Failure to pass Know Your Transaction (KYT) checksCrypto deposit function not availableIncomplete wallet address verificationThe system will provide instructions to return...
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Why is my crypto deposit subject to Know Your Transaction (KYT) checks?
Know Your Transaction (KYT) is an on-chain risk assessment mechanism designed to:Identify anomalous or suspicious transaction patterns.Prevent money laundering, terrorism financing, and fraudulent ...