CAEX Support
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Recent activity by CAEX Support-
Do I need to activate other 2FA during log in to account?
Yes. After entering your login password, you are still required to verify your identity via email or other configured 2FA methods. This step is essential to mitigate the risk of password leakage. P...
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What is account registration process on CAEX?
To register for a CAEX account, please follow these instructions: For Individual Users:Initial Setup: Use your phone number to create an account.Identity Verification (KYC): Complete verification u...
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Why cannot I proceed further with my account registration?
Registration failure may be due to one of the following reasons:Regional Restrictions: Your IP address originates from a restricted country or region.Duplicate Account: The provided information is ...
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What is the requirement for account registration on CAEX?
To register and use CAEX services, please prepare the following documents in accordance with our Know Your Customer (KYC) procedures:Vietnamese Citizens: A valid chip-based Citizen ID card or integ...
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Can a non-Vietnamese sign up for a CAEX account?
CAEX supports account opening for both international individuals and organizations. To register, please provide the required documents in accordance with CAEX’s Know Your Customer (KYC) procedures.
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How to open a Corporate account with CAEX?
Please contact us at support@caex.com.vn. Our support team will be happy to assist you with the account opening process.
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How to open an account with CAEX?
To comply with information security requirements when opening an account with CAEX, you are required to register an account and complete the verification process as instructed by the system. During...
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What is Trusted Device Management and How to set up?
Trusted Device Management is a security feature designed to enhance account protection and reduce the risk of unauthorized access or phishing attacks.Function: This feature allows the system to ide...
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What is Anti-Phishing Code and How to set up?
An Anti-Phishing Code is a personalized security feature that helps you verify the authenticity of official communications from our platform.Definition: It is a unique string of characters and numb...
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What can I do to protect my account?
To maximize your account security, we recommend implementing the following measures: 1. Strengthen Your Account Protection Enable Two-Factor Authentication (2FA): Set up 2FA via Google Authenticato...