CAEX Support
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Recent activity by CAEX Support-
Do I need to hold crypto assets before making a Fiat Deposit (VND)?
Yes. Users must have crypto assets in their account in order to use the Fiat Deposit (VND) feature.
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What are the requirements for making a Fiat Deposit on CAEX?
To make Fiat Deposit (VND), Customers must meet the following two requirements:Complete the Identity Verification (KYC) process.Use a personal bank account with a full name that strictly matches th...
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What Fiat Currencies does CAEX support?
CAEX supports Fiat Deposits and Withdrawals in VND (Vietnam Dong).
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What does “Verifying” status mean?
"Verifying" means your KYC application has been successfully submitted and is being processed. At this stage, the system may perform automated checks, or your application may undergo a manual revie...
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What should I do if my KYC verification is rejected?
If your KYC request is rejected, please follow the steps below:1. Check the reason: Review the detailed rejection reason displayed in the system to identify which information needs to be corrected....
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How long does it take to complete KYC verification?
KYC verification is usually completed within a short period of time. In some cases, it may be completed automatically, while in others, it may require manual review and take longer, depending on th...
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Can I use the same personal information to verify multiple accounts?
No. For compliance and security reasons, each customer may only use their personal information to verify one single account. If the same personal information is found to be used for multiple accoun...
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What are common mistakes to avoid during KYC verification?
To ensure a smooth verification process and increase your approval rate, please avoid these common mistakes: Invalid Documents: Using a chip-based ID that is blurry, has glare, is cropped at the co...
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Why is facial verification required during KYC?
Facial verification is a mandatory step to ensure that the person performing the verification is a real individual, physically present, and matches the provided identity documents. This step protec...
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What documents can I use to complete KYC verification?
To begin your trading journey, you can complete Identity Verification (KYC) using the method that corresponds to your nationality: 1. For Vietnamese CustomersYou can choose one of the two most mode...