CAEX Support

The minimum deposit amount varies by cryptocurrency and network. You can view the deposit requirement on the "Deposit page" after selecting asset and network.

If cryptocurrency is sent to an incorrect address or one that does not belong to the platform, and the transaction has already been finalized on the blockchain, it cannot be reversed.Please ensure ...

To track your cryptocurrency deposit, please follow these steps:1. Obtain the Transaction Hash (TxID):After the transfer is initiated, the sending platform will provide a unique transaction ID (TxI...

A deposit transaction will be credited to your account once the following criteria are met:Network Confirmations: The required number of block confirmations has been reached.Risk Screening: The tra...

A Transaction ID (TxID) is a unique string of characters generated for each transaction on the blockchain. It allows users to track and verify their transactions. For Deposit: If you have deposited...

Your withdrawal request may be under review as part of our Know Your Transaction (KYT) requirements. Transactions that do not clear automated risk assessments will undergo a manual review by our op...

Yes. Completing Identity Verification (KYC) is a mandatory requirement for all crypto deposits.If you have not completed the KYC process, you will be unable to generate a deposit address or initiat...

Trading permissions may be restricted due to risk control rules, KYC status or updated risk preferences. For further investigation and assistance, please contact our Live chat or Submit support tic...

You can view your open orders and order history on the "Trading History" page.

Actual execution prices may vary based on market liquidity and the price-time priority principle during the matching process.