CAEX Support
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Recent activity by CAEX Support-
How long does it take to complete KYC verification?
KYC verification is usually completed within a short period of time. In some cases, it may be completed automatically, while in others, it may require manual review and take longer, depending on th...
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Can I use the same personal information to verify multiple accounts?
No. For compliance and security reasons, each customer may only use their personal information to verify one single account. If the same personal information is found to be used for multiple accoun...
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What are common mistakes to avoid during KYC verification?
To ensure a smooth verification process and increase your approval rate, please avoid these common mistakes: Invalid Documents: Using a chip-based ID that is blurry, has glare, is cropped at the co...
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Why is facial verification required during KYC?
Facial verification is a mandatory step to ensure that the person performing the verification is a real individual, physically present, and matches the provided identity documents. This step protec...
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What documents can I use to complete KYC verification?
To begin your trading journey, you can complete Identity Verification (KYC) using the method that corresponds to your nationality: 1. For Vietnamese CustomersYou can choose one of the two most mode...
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Can I trade without completing KYC?
No. Until you complete the Know Your Customer (KYC) process, your account will remain restricted and not permitted to trade or access full system features. Once your KYC profile is approved, you ar...
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What is KYC and why do I need to complete it?
KYC (Know Your Customer) is an identity verification process designed to meet AML/CFT (Anti-Money Laundering & Counter-Terrorism Financing) compliance requirements. KYC helps the platform mitigate ...
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I forgot password to login, how can I reset it?
If you are unable to log in, you can select the "Forgot Password" option on the login screen and follow these steps:Identity Verification: You are required to complete 2FA verification to proceed w...
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How to modify login password?
You can update your password by navigating to: User Center ➔ Security Settings ➔ Login Password. 2FA Requirement: You must complete 2FA verification before making any changes.Important Note: For se...
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Can I register via website?
CAEX provides optimized registration methods tailored to each group of Customers as follows:For Individual Users: Registration can be completed directly through the CAEX mobile application.For Corp...