CAEX Support

Yes. To ensure the security of your assets, the following verification requirements must be met before withdrawing Fiat (VND):Identity Verification (KYC): Complete KYC and ensure the bank account i...

Yes. When withdrawing Fiat:Any processing fees (if applicable) will be clearly displayed on the withdrawal screen before you confirm the transaction.The actual amount you receive will be calculated...

Currently, CAEX only supports VND (Vietnamese Dong) for Fiat withdrawals. Other currencies are not supported at this time.

No. To ensure security and processing speed, all Fiat withdrawal (VND) requests are automatically processed immediately upon your confirmation. Therefore, these transactions cannot be canceled or m...

Once a bank transfer has been completed, the transaction cannot be canceled or modified. Please make sure all payment details are correct before initiating the transfer.

Please check the transaction status with your bank and allow some time for the system to process the transfer automatically. If the funds are still not credited after a period of time, please conta...

A Fiat Deposit (VND) may fail to be credited or experience delays in the following cases:Unmatched bank account name: The person making the payment is not the verified account holder (KYC) on CAEX....

The transaction may be rejected or refunded because it does not meet the requirement to use a bank account under your own name when making a Fiat Deposit.

Under normal circumstances, Fiat Deposits are automatically credited to your account after the bank confirms the transaction.

You can deposit VND using the following methods:Bank transfer to a Virtual Account (VA).Payment via QR code, which represents a virtual account.