CAEX Support

Withdrawal requests may be rejected if they fail Know Your Transaction (KYT) checks or do not comply with our compliance standards and platform regulations.For further checking, kindly reach out to...

Withdrawals currently under Know Your Transaction (KYT) or risk review will not be broadcasted to the blockchain until the review process is finalized and officially approved.

In the event of an on-chain transfer failure, users will be guided to reinitiate the withdrawal request. 

Yes. Withdrawals to personal wallets are supported, However, the destination address passes Know Your Transaction (KYT) verification and is added to the whitelist in accordance with regulatory requ...

Yes. Withdrawals to third-party exchange addresses are supported, provided that the destination address passes our Know Your Transaction (KYT) verification before processing.

Withdrawals may require additional processing time if further security or compliance reviews are necessary.The final processing time will depend on the outcome of the review process.

You can monitor the withdrawal status directly on the platform interface, which provides comprehensive details for all withdrawal orders.

You can verify the number of block confirmations on the withdrawal details page.Once the withdrawal transaction is broadcasted to the blockchain, the system will provide the transaction hash (TxID)...

Your withdrawal may be delayed due to pending blockchain confirmations, risk review, or network congestion.Please ensure the withdrawal status is marked as completed and ensure it has reached the r...

The minimum withdrawal amount varies by cryptocurrency and the selected network. You can view the minimum withdrawal amount on the "Withdrawal page" after selecting your asset and network.