CAEX Support
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Recent activity by CAEX Support-
What should I do if I’ve already transferred funds but they haven’t been credited to my account?
Please check the transaction status with your bank and allow some time for the system to process the transfer automatically. If the funds are still not credited after a period of time, please conta...
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Why wasn’t my Fiat Deposit automatically credited to my account?
A Fiat Deposit (VND) may fail to be credited or experience delays in the following cases:Unmatched bank account name: The person making the payment is not the verified account holder (KYC) on CAEX....
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What happens if I transfer funds from a bank account that is not under my name?
The transaction may be rejected or refunded because it does not meet the requirement to use a bank account under your own name when making a Fiat Deposit.
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How long does it take for a Fiat Deposit to be credited to my account?
Under normal circumstances, Fiat Deposits are automatically credited to your account after the bank confirms the transaction.
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What Fiat Deposit methods (VND) does CAEX support?
You can deposit VND using the following methods:Bank transfer to a Virtual Account (VA).Payment via QR code, which represents a virtual account.
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Do I need to hold crypto assets before making a Fiat Deposit (VND)?
Yes. Users must have crypto assets in their account in order to use the Fiat Deposit (VND) feature.
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What are the requirements for making a Fiat Deposit on CAEX?
To make Fiat Deposit (VND), Customers must meet the following two requirements:Complete the Identity Verification (KYC) process.Use a personal bank account with a full name that strictly matches th...
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What Fiat Currencies does CAEX support?
CAEX supports Fiat Deposits and Withdrawals in VND (Vietnam Dong).
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What does “Verifying” status mean?
"Verifying" means your KYC application has been successfully submitted and is being processed. At this stage, the system may perform automated checks, or your application may undergo a manual revie...
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What should I do if my KYC verification is rejected?
If your KYC request is rejected, please follow the steps below:1. Check the reason: Review the detailed rejection reason displayed in the system to identify which information needs to be corrected....