CAEX Support
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Recent activity by CAEX Support-
Which cryptocurrencies and blockchain networks are supported for deposits?
The list of supported cryptocurrencies and blockchain networks is subject to change. Please refer to the "Deposit page" to view the latest available coins and supported networks after selecting you...
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Can I deposit funds from a personal wallet or a third-party exchange?
Yes. The system supports deposits from:Personal Wallets: Self-custody wallets such as MetaMask, Trust Wallet, etc.Third-party Exchanges: OKX, HashKey, and others.Note: Both types of wallet addresse...
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Why do I need to verify my wallet address for my first deposit?
When you deposit crypto for the first time from a new wallet address, you are required to:Declare the source of the address (personal wallet or third-party exchange).Confirm that you are the owner ...
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How are my funds handled if a crypto deposit is unsuccessful?
If a deposit fails due to:Failure to pass Know Your Transaction (KYT) checksCrypto deposit function not availableIncomplete wallet address verificationThe system will provide instructions to return...
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Why is my crypto deposit subject to Know Your Transaction (KYT) checks?
Know Your Transaction (KYT) is an on-chain risk assessment mechanism designed to:Identify anomalous or suspicious transaction patterns.Prevent money laundering, terrorism financing, and fraudulent ...
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What is the minimum deposit amount required for the funds to be credited?
The minimum deposit amount varies by cryptocurrency and network. You can view the deposit requirement on the "Deposit page" after selecting asset and network.
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What should I do if I accidentally deposit cryptocurrency to the wrong address?
If cryptocurrency is sent to an incorrect address or one that does not belong to the platform, and the transaction has already been finalized on the blockchain, it cannot be reversed.Please ensure ...
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How to check the status of crypto deposit on blockchain?
To track your cryptocurrency deposit, please follow these steps:1. Obtain the Transaction Hash (TxID):After the transfer is initiated, the sending platform will provide a unique transaction ID (TxI...
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When will my deposit transaction be credited to my account?
A deposit transaction will be credited to your account once the following criteria are met:Network Confirmations: The required number of block confirmations has been reached.Risk Screening: The tra...
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What is a transaction hash?
A Transaction ID (TxID) is a unique string of characters generated for each transaction on the blockchain. It allows users to track and verify their transactions. For Deposit: If you have deposited...