If your Crypto Deposit is not processed successfully, the transaction will be handled in one of the following ways, depending on the circumstances:
- You may request a refund through the "Transaction History" section of your Funding Account.
- CAEX may proactively process the refund to your wallet. In certain cases, CAEX may contact you to perform additional verification if required.
If your deposit has not been processed within 3 business days, please contact CAEX Customer Support team for further assistance.
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