CAEX Support

According to CAEX's policy, individuals who are citizens or residents, as well as corporates , from the following countries and territories are not permitted to register for or use CAEX's services:...

Funds are credited to your Trading account. Right on the completion screen, you can tap Check my balance to check your updated balance.

You can view your Crypto buy/sell transaction history by navigating to Orders → Trade History. The Trade History page displays the history of all your transactions. To find Convert transactions, yo...

If your balance isn't enough to cover the transaction, the "Continue" button will be greyed out and on the confirmation screen will show "Increase balance". Tapping it opens a pop-up with two optio...

No. Buy/Sell Crypto orders execute immediately as market orders and cannot be cancelled manually.

Yes. Each trading pair has its own minimum and maximum transaction amount, and these limits may vary depending on the trading pair. If you enter an amount outside the allowed range, the system will...

Yes. When you sell Crypto Assets to receive VND, a transaction fee and a tax will be deducted. This tax applies only to sell transactions and does not apply when buying. The estimated tax amount wi...

In this case, the referrer will not get the reward and the user will see there is no rewards for your new invitees since the cap has been reached.

Yes. At the bottom of the VIP Tier page, you can use the fee savings estimation tool by entering your estimated monthly trading volume and selecting the VIP tier you would like to compare. The syst...

Yes. You can view your referral history in the "Invite Record" section on the Referral page. For each invited user, you'll see:- Invitee UID- Register Time- Task Type (Account Verification / First ...