CAEX Support
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Recent activity by CAEX Support-
Which countries and territories are not eligible to register an account with CAEX?
According to CAEX's policy, individuals who are citizens or residents, as well as corporates , from the following countries and territories are not permitted to register for or use CAEX's services:...
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After a Buy/Sell order is completed, which wallet will my funds be credited to?
Funds are credited to your Trading account. Right on the completion screen, you can tap Check my balance to check your updated balance.
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Where can I view my Buy/Sell Crypto history?
You can view your Crypto buy/sell transaction history by navigating to Orders → Trade History. The Trade History page displays the history of all your transactions. To find Convert transactions, yo...
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What if I don't have enough balance to perform an order?
If your balance isn't enough to cover the transaction, the "Continue" button will be greyed out and on the confirmation screen will show "Increase balance". Tapping it opens a pop-up with two optio...
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Can I cancel my order after tapping "Continue"?
No. Buy/Sell Crypto orders execute immediately as market orders and cannot be cancelled manually.