CAEX Support
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Recent activity by CAEX Support-
Where can I contact my Account Manager?
If your account is eligible for Account Manager support, you can view the information of the Account Manager assigned to your account on the CAEX VIP page, including their name, profile photo, and ...
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What happen if a new reward causes my total reward to exceed the cap?
You will still receive the reward, but only the remaining amount within the limit. The reward amount will be automatically adjusted so that your total reward does not exceed the maximum limit.
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Which sharing channels are supported?
You can share their referral link via Facebook, Zalo, Telegram, or Copy Link with a pre-filled message.
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Will I receive a notification before being downgraded?
Yes. If your account no longer meets the requirements to maintain the VIP tier and is under review before being downgraded, the system will send a warning notification on Day 15 via push notificati...
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Where can I find my referral link?
You can access their referral link and QR code from the Invite Friends page, available after login.
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Can my VIP tier be downgraded?
Yes. If the account no longer meets the requirements to maintain the current VIP tier, the system may downgrade the tier in accordance with the applicable policy.
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Will rewards be credited immediately after the requirements are met?
No. Your referral reward will be recorded as soon as all eligibility requirements are met and will appear in your Invite Record. However, the reward will remain locked for a 14-day waiting period. ...
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Can I compare the benefits of different VIP tiers?
Yes you can. On the CAEX VIP page, the system provides a comparison table of all VIP tiers, including:- CAEX Member- CAEX Silver- CAEX Gold- CAEX Platinum- CAEX Diamond This table allows you to eas...
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Where can I view the benefits of my current VIP tier?
On the CAEX VIP page, the system will display the benefits corresponding to your account’s current VIP tier, allowing you to easily view and utilize the applicable privileges.
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What is the Referral Reward Program?
The Referral Reward Program allows users to earn rewards by inviting others to register and complete eligible activities on CAEX.