CAEX Support
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Recent activity by CAEX Support-
Can my VIP tier be downgraded?
Yes. If the account no longer meets the requirements to maintain the current VIP tier, the system may downgrade the tier in accordance with the applicable policy.
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Will rewards be credited immediately after the requirements are met?
No. Your referral reward will be recorded as soon as all eligibility requirements are met and will appear in your Invite Record. However, the reward will remain locked for a 14-day waiting period. ...
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Can I compare the benefits of different VIP tiers?
Yes you can. On the CAEX VIP page, the system provides a comparison table of all VIP tiers, including:- CAEX Member- CAEX Silver- CAEX Gold- CAEX Platinum- CAEX Diamond This table allows you to eas...
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Where can I view the benefits of my current VIP tier?
On the CAEX VIP page, the system will display the benefits corresponding to your account’s current VIP tier, allowing you to easily view and utilize the applicable privileges.
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What is the Referral Reward Program?
The Referral Reward Program allows users to earn rewards by inviting others to register and complete eligible activities on CAEX.
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Where can I view my current VIP tier?
After logging in, users can view their current VIP tier on the CAEX VIP page.
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Will a reward be generated if the invitee registers but does not complete account verification?
No. The reward will not be generated until the invitee completes account verification.
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When does the system update VIP tiers?
The system evaluates and updates VIP tiers daily at 00:00 UTC+7.
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How can I upgrade my VIP tier?
Your VIP tier will be upgraded automatically once your account meets the required Asset Under Management (AUM) threshold or Rolling 30-Day Trading Volume requirement.
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What is VIP Program?
The CAEX VIP Program is a tiered membership program that classifies traders based on their cumulative trading volume and asset holdings. The higher your VIP level, the more exclusive benefits you r...