CAEX Support

Buy/Sell Crypto is a feature that allows you to quickly and easily buy or sell Crypto using VND, without the need to navigate a complex trading interface. Simply enter the amount, review the quoted...

No, CAEX does not currently support withdrawals to personal wallets. Withdrawals are only supported to exchange accounts, and only if the receiving account is registered under your own name and ver...

No. We currently support first-party transfers only, which means you can only receive Crypto from wallets or exchange accounts that belong to you and are registered under the same name as your acco...

If you receive Crypto from a wallet address that has not yet been verified as yours, the deposit will be temporarily placed on hold. To complete the deposit, you'll need to confirm that the sending...

As part of our Travel Rule implementation, you may be asked to provide or verify additional information when making Crypto Deposits or Withdrawals. We currently support first-party transfers only, ...

The Travel Rule is an international standard issued by the Financial Action Task Force (FATF) to help prevent money laundering and terrorist financing. It requires Virtual Asset Service Providers (...

Yes. In the Account Overview, you can:1. Enable or disable push notifications2. Switch between day and night modes (on the App)These are personal preferences and do not affect account security.

Yes. To help protect your account, the withdrawal function will be temporarily suspended for 24 hours after you change any of the following critical security settings: 1. Login Password2. Email add...

You can manage and update the following information:1. Login Password2. Email address3. Phone number4. Anti- Phishing Code5. Trusted devicesAll changes require Two-Factor Authentication (2FA).

If you are logged in but remain inactive for an extended period of time, the system will:1. Automatically log you out of the active session2. Require you to log in again This mechanism is designed ...