CAEX Support
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Articles
Recent activity by CAEX Support-
What is Buy/Sell Crypto?
Buy/Sell Crypto is a feature that allows you to quickly and easily buy or sell Crypto using VND, without the need to navigate a complex trading interface. Simply enter the amount, review the quoted...
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Can I withdraw Crypto Assets to a personal wallet or to someone else's account?
No, CAEX does not currently support withdrawals to personal wallets. Withdrawals are only supported to exchange accounts, and only if the receiving account is registered under your own name and ver...
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Can I receive Crypto from someone else's wallet or exchange account?
No. We currently support first-party transfers only, which means you can only receive Crypto from wallets or exchange accounts that belong to you and are registered under the same name as your acco...
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What happens if I receive a deposit from a wallet address that hasn't been verified?
If you receive Crypto from a wallet address that has not yet been verified as yours, the deposit will be temporarily placed on hold. To complete the deposit, you'll need to confirm that the sending...
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How will the Travel Rule affect me?
As part of our Travel Rule implementation, you may be asked to provide or verify additional information when making Crypto Deposits or Withdrawals. We currently support first-party transfers only, ...
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What is the Travel Rule?
The Travel Rule is an international standard issued by the Financial Action Task Force (FATF) to help prevent money laundering and terrorist financing. It requires Virtual Asset Service Providers (...