For voluntary participants who are officers or employees of partners selected and invited by CAEX to join the program
Note:
Please follow the instructions only after receiving the official invitation email and being listed in the approved list by CAEX. Before opening the link, downloading, or using the application, please connect your device to the participating unit’s office Wi-Fi network authorized by CAEX.
Before You Begin
- Email: Use the correct company email address registered for the program.
- Network: Connect to the participating unit’s office Wi-Fi; do not use 4G/5G, personal Wi-Fi hotspots, or personal proxies.
- Device: Ensure your phone has sufficient storage and the operating system is running stably.
- App store account: iPhones must be signed into the App Store; Android devices must be logged into the correct Google account that has been invited.
- Security: Do not forward the invitation email, invitation links, or screenshots of the program to others.
Check the Invitation Email
- Open your company mailbox: Check your Inbox and open the CAEX testing invitation email.
- Check other folders: If you don’t see the email, check All Mail, Junk/Spam, Promotions, and search using keywords “CAEX” or “TestFlight.”
- Confirm the correct invitation: Only use the email or link sent by CAEX to the registered email address. CAEX will never ask you to provide passwords, OTPs, or verification codes to receive the app download link.
Do not search for the CAEX app through regular search methods
During the testing phase, the app is distributed in a controlled manner via TestFlight for iOS and Google Play testing links for Android. You must start from the official invitation email.
Installing the Application
iOS
- Authorized network connection: Go to Settings > Wi-Fi and select the correct office Wi-Fi network of the participating unit.
- Download TestFlight: Open the App Store, search for “TestFlight,” verify the developer is Apple, and download this free app to your iPhone.
- Reopen the invitation email: On the same iPhone where you are installing, open the CAEX invitation email and tap View in TestFlight. If prompted to open with TestFlight, select Open.
- Accept the invitation: If TestFlight displays a request to accept terms or the invitation, read the information and select Accept to continue.
- Install CAEX: On the CAEX app page within TestFlight, tap Install and wait for the installation to complete.
- Open the app: When the Open button appears, tap Open. Keep the office Wi-Fi connection active throughout opening and using the app.
How to recognize the correct app
In TestFlight, the app name is CAEX and the developer information shows VIETNAM PROSPERITY CRYPTO ASSETS EXCHANGE. The interface may slightly vary depending on the TestFlight version.
Android
- Authorized network connection: Go to Settings > Wi-Fi and select the correct office Wi-Fi network of the participating unit.
- Check Google account: Open Google Play and check the profile icon in the top right corner. The signed-in account must be the Google account that has been added to the tester list.
- Open the link in the email: Open the invitation email on your phone and tap the Google Play testing link provided by CAEX. Do not use links forwarded from others.
- Accept the invitation: On the “You’re invited to test…” page, tap Accept invite.
- Open the app download page: When the page shows “You’re a tester for vn.com.caex (unreviewed),” tap Download test app.
- Install and open CAEX: Google Play will open the app page. Tap Install, wait for the download to complete, then tap Open.
Why does it say “unreviewed”?
This notification may appear with versions distributed in internal testing programs. Only proceed if you opened the link from the official invitation email and are using the approved Google account.
Post-Installation Checks
- The CAEX icon appears on your phone’s home screen.
- The app opens to the welcome screen when the device is connected to the authorized office Wi-Fi.
- Keep the invitation email for future reference; do not forward it to others.
Next Step
After opening the app, please proceed with account registration and identity verification according to the program’s specific instructions. This document only guides you on downloading and installing the app.
Handling Common Issues
| Issue | How to Resolve |
| Invitation email not found | Check All Mail, Spam, Promotions; search for keywords “CAEX” or “TestFlight”; confirm the correct registered email. |
| iOS: “View in TestFlight” does not open | Install/update TestFlight; reopen the email on the same iPhone; try Safari browser. Do not forward the invitation to another email. |
| Account not eligible | Switch Apple ID/Google Play to the registered account, then reopen the link from the email. |
| No Install button on Google Play | Reopen the link from the email, wait a few minutes after tapping Accept invite, then reopen Google Play and tap Download test app. |
| Download slow / Download pending | Check connection to the office Wi-Fi, device storage space; reopen the app store. |
| Installed but cannot access | Use the authorized Wi-Fi; disable personal mobile data; close and reopen the CAEX app. |
How to Contact the Support Team
If you encounter issues during the download and installation process, you can contact the CAEX support team through the official support channels:
- Email: support@caex.com.vn
- Submit a request: CAEX Support Center
- Domestic hotline: 1900 999968
- International hotline: +84 (028) 8385 9968