CAEX Support
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Recent activity by CAEX Support-
Will my bank charge a fee when I initiate a Fiat Withdrawal (VND) from the exchange to my bank account?
In addition to any withdrawal fees charged by the exchange (if applicable), the receiving bank or intermediary bank may apply fees in accordance with their own policies. For domestic VND bank trans...
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Can I delete a bank account which has been whitelisted or add more bank accounts for Fiat Withdrawal?
Yes. You can remove your existing whitelisted bank account and add a new one for Fiat Withdrawal (VND). However, the new bank account must be registered under your name and match the verified accou...
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Can I make Fiat Deposit (VND) to my CAEX account using mobile wallet (Momo, ShopeePay, ViettelPay,etc...)?
No. Currently, CAEX does not support Fiat Deposit (VND) through e-wallets.
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What is a VA (Virtual Account)?
A VA (Virtual Account) is a unique account number assigned by CAEX to each user for making Fiat Deposits (VND). A VA (Virtual Account) works as follows:- Each user is assigned a unique VA.- Your fu...
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What bank account should I transfer to make a Fiat Deposit (VND)?
To make Fiat Deposit (VND), you can log in to your CAEX account and go to Fiat Account > Deposit. CAEX supports VND deposits via bank transfer to your Virtual Account (VA) or by scanning the QR cod...
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What is the minimum Fiat Deposit (VND) amount?
The minimum Fiat Deposit amount is 2,000 VND. Deposits must meet this minimum amount in order to be credited to your Fiat Wallet.