CAEX Support

Yes. In the Account Overview, you can:1. Enable or disable push notifications2. Switch between day and night modes (on the App)These are personal preferences and do not affect account security.

Yes. To help protect your account, the withdrawal function will be temporarily suspended for 24 hours after you change any of the following critical security settings: 1. Login Password2. Email add...

You can manage and update the following information:1. Login Password2. Email address3. Phone number4. Anti- Phishing Code5. Trusted devicesAll changes require Two-Factor Authentication (2FA).

If you are logged in but remain inactive for an extended period of time, the system will:1. Automatically log you out of the active session2. Require you to log in again This mechanism is designed ...

In addition to any withdrawal fees charged by the exchange (if applicable), the receiving bank or intermediary bank may apply fees in accordance with their own policies. For domestic VND bank trans...

Yes. You can remove your existing whitelisted bank account and add a new one for Fiat Withdrawal (VND). However, the new bank account must be registered under your name and match the verified accou...

No. Currently, CAEX does not support Fiat Deposit (VND) through e-wallets.

A VA (Virtual Account) is a unique account number assigned by CAEX to each user for making Fiat Deposits (VND). A VA (Virtual Account) works as follows:- Each user is assigned a unique VA.- Your fu...

To make Fiat Deposit (VND), you can log in to your CAEX account and go to Fiat Account > Deposit. CAEX supports VND deposits via bank transfer to your Virtual Account (VA) or by scanning the QR cod...

The minimum Fiat Deposit amount is 2,000 VND. Deposits must meet this minimum amount in order to be credited to your Fiat Wallet.